Privacy Policy and Anti-Spam Policy

All information collected through your use of our online support system will be kept only for customer service records. If any communication or orders are used for internal training or service improvements, no personally identifiable information will be used.

We will not contact you unless it's related to your order or expressly authorised by you, as in our newsletter. Our website newsletter subscription is by double opt-in which requires all subscribers to confirm their subscriptions after signing up. This is to protect you from others abusing your email. Furthermore, all our newsletters offer the ability to unsubscribe at any time via a link at the bottom of the email.

If visitors or customers have any issues regarding the privacy practice of our website, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Our Privacy Policy Supervisor will respond within 10 working days.

Beware "Spoof" or "Phishing" emails

While Spam may be your most familiar annoyance to email communications, it's not the biggest concern to your online security. You may have received emails that ask you to update your bank, credit card or other payment or personal details. The chances are that these are "spoof" or "phishing" emails, which means that they are fakes. Many well-known sites or organisations, such as banks and online retailers, are plagued by unscrupulous fraudsters who target their users by sending emails pretending to be from these legitimate companies. The emails may be hard to spot, carrying the correct email address, header, and using the genuine communication templates used. However, DO NOT CLICK ON IT OR RESPOND to them.

With communications from Xreo, you can always log into our online support system to verify that the email has in fact come from us. If you're still not sure, forward the email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll get back to you very quickly to let you know if it's real or not. Apply these same rules to any emails asking you to update personal details - no reputable web site will ask you to do this these days, because of the high risk of fraud.

Payment fraud

Payment frauds and identity theft are serious concerns for a lot of shoppers, which is why our staffs are well trained to identify fraudulent payments and suspicious orders so that your peace of mind is assured at all times.

We also take a very strong stance against those who attempt this crime with us. We will forward any evidence we have on fraudulent payments, etc. to relevant law enforcement organisations and have successfully prosecuted many fraudsters.