"OK" Warranty – Terms and Conditions:

• All Xreo/HD electronics come with 18 months product warranty.
• In order to receive full service during your warranty period, please keep your purchase reciept. A copy of it is required upon applying for warranty service.
• Xreo/HD warranty does not cover equipment which has been misused, tampered with, modified or damaged as a result of accident, liquid, grit, impact or lack of proper care as indicated in the manual of operations. Accessories are not covered under the terms of the warranty.
• Xreo/HD reserves the right to change or amend the terms and conditions of this promotion without prior notice. In the event of a dispute, Xreo/HD reserves the right to the final outcome.

Replacement Products:

• Warranty product replacements do not have to be brand new products, i.e. the distributor warranty replacement to an end user does not guarantee that the replacement product be brand new, just in good condition in a complete and pre-tested package.
• Xreo agrees to provide products in good condition. Once the product is repaired, if needed the metal work will be replaced and new packaging will be provided for the return to the distributor.
  
• Products returned after repair will appear as new complete products with new packaging and can be sold as new.

Refund:

• To obtain a full refund (less shipping charges), returns MUST be requested within 30 days of the initial purchase date.
• Xreo reserves the right to inspect the products for returned condition and may apply an additional 5% restocking fee for excessive damage or wear of products.
• All returns must include every component originally shipped with the products. Any missing components will have their cost individually deducted from the original purchase amount.
• No returns for refund are allowed after 30 days of purchase date.